The Burford Recruitment Company is thrilled to be working with a leading independent agent for luxury holiday cottage rentals, to find an organised and client-focused individual to join their Customer Service & Finance team. This role will focus on providing exceptional service to guests while ensuring smooth financial operations.

We are seeking a professional with a passion for delivering exceptional customer service. You will be a self-starter, able to manage your workload, and comfortable working with numbers. Previous experience in a customer-facing or office environment is essential, and you will need strong IT skills, including Microsoft Excel and Outlook.

Key Responsibilities

* Customer Service

* Responding to enquiries from guests via telephone, internet, and email regarding properties, prices, and availability

* Providing alternative property options and following up with potential guests to maximise sales

* Managing booking confirmations, guest communications, and after-stay feedback

* Liaising with Directors, housekeepers, and property owners to resolve guest queries and complaints

* Finance

* Processing guest payments and reconciling bookings and finance systems

* Managing the bank reconciliation process and chasing outstanding payments

* Taking and refunding the security deposit

* Office & Admin

* Acting as the first point of contact for telephone and email enquiries

* Handling general office administration tasks to support the daily operations

* Maintaining databases and spreadsheets for property owners and guest information

Key Skills and Attributes

* Strong communication skills, both written and verbal

* Excellent attention to detail

* Proven experience in customer service, financial administration, or office work

* Ability to manage multiple tasks in a fast-paced environment

Additional Information

* Performance bonus

* Yearly bonus

* Employee discount

* Monday to Friday

* 37.5 hour week

* Up to 15 hours of overtime every three weeks (paid at £17.75/hour or taken as TOIL)

* 1 in 7-8 weekends on a rota basis