Role Purpose 

To provide administrative and customer access support to the Temporary Accommodation Team.
To undertake sign up of applicants being admitted to temporary accommodation.
To process the processing of invoices for emergency accommodation.

Responsibilities 

To provide housing service advice and information to customers by telephone, email or in person as part of a reception service. To signpost clients to other services and departments as required.
To work late as and when the service demands. This is to assist late comers for temporary accommodation.
To ring around daily to secure properties for the use of emergency overnight accommodation.
To follow up any interest from prospective new landlords as directed by Senior Access & Support Officer, provide them with the relevant information and inform them of the nightly rate.
To allocate properties in accordance with client risks and general circumstances ensuring suitability in line with housing legislation.

Requirements 

You must be able to demonstrate excellent customer service and show an ability to build good relationships with other departments, landlords and external organisation
Experience working in a council or housing association 
Experience in temporary accommodation for at least 2 years 

Contract 

Monday to Friday 9am to 5pm
The role is hybrid - advise candidates that they may be required in the office 3 days a week.
PAYE via Umbrella
Rate negotiable depending on experience 
Initial 3 to 6 month contract with the opportunity to extend 

If you are interested in this position AND meet the requirements, APPLY NOW