• Customer Service Team Leader
• Manufacturing & Engineering business
• Domestic & Export b2b customers
• £35,000 - £42,000

Client Details

Page Group are delighted to be partnering with a key client who work within the Global Manufacturing & Engineering . Due to growth within the business they are now looking to appoint a Customer Service Team Leader who will oversee all B2B customer service interactions, supporting both domestic and export markets

Description

• Lead and support a team of 6fte across Customer Service, ensuring regular training, development and 1-2-1's are provided
• Ensure the team perform against implemented SLA'S & KPI's in line with customer expectations
• Be the middle point between the sales team and external customers, providing regular and transparent communications at all times
• Act as the point of contact for any escalations, issues or troubleshooting needs
• Build and maintain strong working relationships with external customers
• Ensure the team are managing all aspects from order receipt / quotation, order entry and production
• Work closely with production planning to ensure orders are communicated in a timely manor, and customers are kept informed regards lead times and any potential changes
• Work with 3rd party hauliers, carriers / freight forwarders to ensure delivery slots are booked for customer orders
• Coordination and implementation of all UK & Export transportation, ensuring any export documentation is completed and submitted to relevant authorities
• Ensure the team are utilising the CRM system for customer data and order processing
• Build strong internal relationships with key stakeholders across production, sales and finance
• Identify areas for improvement across Customer Service and implement action plans to address any issues with service or quality

Profile

• Experience leading & managing a customer service team
• Understanding and experience of export documentation (desirable)
• Excellent communication skills
• Ability to forge strong working relations
• Ability to drive improvement across a team

Job Offer

The role of Customer Service Team Leader will join a global manufacturer based at their offices in Huddersfield

Working hours are Monday to Friday - 08-30 to 17-00

Salary of £35,000 - £42,000 depending on experience

Fantastic company benefits (to be disclosed following application)