We are seeking an experienced and detail-oriented Galileo Ticketing Supervisor to manage and supervise the day-to-day operations of this busy team. This role will ensure smooth ticketing processes, accurate bookings, and effective customer service. The ideal candidate will have a solid understanding of Galileo's booking and ticketing software, along with the leadership skills to oversee a team while maintaining operational efficiency.

Oversee and ensure the smooth operation of the Galileo ticketing system.
Monitor the integrity and accuracy of all ticketing and booking transactions processed through Galileo.
Troubleshoot system issues and collaborate with IT or Galileo support teams to resolve any technical problems.
Perform regular audits to ensure all bookings and transactions comply with company policies and industry standards.
Team Supervision & Training:
Lead and manage a team of ticketing agents or clerks, ensuring they are fully trained and proficient in using Galileo.
Provide ongoing training on Galileo's booking system, new features, and best practices for efficient use.
Conduct regular performance reviews and offer feedback to enhance team productivity and customer service quality.
Provide guidance and assistance to team members in handling complex ticketing issues or customer inquiries.
Customer Support & Issue Resolution:
Handle escalated customer inquiries or complaints related to Galileo bookings, ticketing errors, or system failures.
Ensure customers receive timely and accurate assistance for booking issues, refunds, or exchanges.
Assist in resolving complex problems that arise with Galileo ticketing, such as fare discrepancies, booking errors, or technical issues.
Ticketing Process Oversight:
Ensure all bookings, ticketing, and transactions are processed efficiently and accurately.
Monitor ticket availability and pricing to ensure that the system is updated and aligned with real-time availability.
Assist in implementing and maintaining ticketing policies, ensuring compliance with company guidelines and industry standards.
Reporting & Performance Monitoring:
Generate regular reports on ticket sales, bookings, and system usage, and analyze data to identify trends and areas for improvement.
Track team performance and productivity metrics, providing feedback and recommendations to the management team.
Assist in the development of strategies for optimizing ticket sales and improving the overall customer experience.
Collaboration & Communication:
Work closely with other departments, including sales, customer service, and operations, to ensure alignment on ticketing processes.
Act as the liaison between the ticketing team and senior management to communicate any challenges, improvements, or updates regarding the Galileo system.
Stay informed of changes and updates to the Galileo platform, ensuring the team is kept up-to-date.Required Skills and Qualifications:

Proven experience 3 years in a ticketing or reservations role, with hands-on experience using the Galileo ticketing system.
Strong understanding of Galileo's booking system, including fare rules, ticket issuance, and booking procedures.
Excellent leadership and team management skills, with experience supervising and training a team.
Strong problem-solving skills with the ability to troubleshoot and resolve ticketing issues quickly and efficiently.
Exceptional attention to detail and accuracy in processing bookings and ticketing information.
Excellent communication skills, both written and verbal, to interact effectively with customers and team members.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software tools.Preferred Qualifications:

Previous experience working in a TMC travel agency, airline, or similar organization.
Certification or training in Galileo or other Global Distribution Systems (GDS).
Knowledge of industry-specific regulations and compliance standards for ticketing.
Experience with reporting tools or CRM systems.Additional Information:

Opportunity for growth within the company.
Hybrid Working
Salary up to £46,000
Great career opportunitiesInterested please email (url removed) or apply here