Permanent
22.5 hours per week (flexible - 3 full days or 4/5 shorter days)
Rugby - office based (hybrid possible)
£30k - £33k DoE (actual salary £18k - £19.8k)
Our client, a small benevolence fund charity within a larger organisation, are looking for a Grants & Services / Benevolence Officer to join their small, friendly team. This role involves regular communication with vulnerable people and talking about sensitive, personal matters, so it is imperative that you are comfortable with this and have some experience in this area.
The key responsibilities of a Grants & Services / Benevolence Officer:
* Serve as a friendly and helpful first point of contact via webform, email, or phone to welcome individuals seeking support to ensure they feel comfortable and informed about the charity's services
* Engage with potential applicants through telephone or video calls and by asking relevant questions to understand their circumstances to assess their eligibility for support
* Provide clear guidance on the charity's grant criteria, services, and application process
* Prioritise urgent cases and identify safeguarding concerns early
* Provide tailored advice on financial wellbeing, budgeting, and income maximisation
* Manage an ongoing caseload by diarising and maintaining regular contact with beneficiaries
The requirements of a Grants & Services / Benevolence Officer:
* Experience working in the charity sector, public services or with vulnerable people (essential)
* Empathetic and understanding approach - understanding boundaries
* Strong attention to detail
* Proactive nature - will look for solutions
* Training or experience in safeguarding would be desirable
* Experience in a grant-making role would be beneficial
* Excellent written and verbal skills
* Proficient in IT systems
* Exceptional interpersonal skills
The benefits of working at a Grants & Services / Benevolence Officer:
* PRP and incentive schemes
* Hybrid working
* Health insurance scheme
* Enhanced pension scheme
* Flexitime possible
* 28 days holiday plus bank holidays
* Sick pay scheme
* Employee assistance programme
Interested?
Please apply below.
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