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Date Added: Thu 05/09/2024

Scheduler

Bristol, UK
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Company: SPECIALIST RECRUIT

Job Type: Permanent, FullTime

Salary: £25,000 - £26,000 per annum

Our client who is a rapidly growing organisation who is seeking a Scheduler on a 6 month FTC. The role will primarily involve contacting our clients portfolio of commercial customers to arrange Smart Meter appointments-including meter exchanges, meter maintenance and new connections. You will be part of a subteam that are responsible for efficiently arranging appointments for engineers within your region- considering travel time, engineer skill/authorisation levels and customer demand.

  • Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email
  • Responding to general customer enquiries according to the requirements of customer contracts in accordance with defined procedures
  • Efficient scheduling of appointments into engineer’s diaries
  • Arranging completion of short notice emergency work to appropriatefield operative taking into account productivity,operational and customer service requirements,
  • Working to set performance targets
  • Ensuring scheduling is in line with service level commitments and requirements

  • Building strong work relationships with your sub team and broader Scheduling team, as well as engineers

  • Being a part of the broader Scheduling team, working towards hitting and surpassing our KPIs

Skills and Attributes

  •  Excellent Customer Care skills
  •  Excellent communication skills
  •  Good interpersonal skills
  •  Keyboard/Personal computer skills
  •  Strong multitasking skills
  •  Strong problem-solving skills
  •  Knowledge of relevant company procedures
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