The purpose of the Senior Resident Support Assistant is to continually improve the resident experience by using a customer service approach. The role acts as a role model for our 'one team' approach in delivering a proactive person-centred housekeeping, catering and hospitality service to our care home residents.

37.5 hours per week, including alternate weekends with a mix of early and late shifts. Shift times are 7.30am - 4.00pm and 11.00am - 7.30pm.

£12.97 per hour plus enhancement for weekends where applicable.

Key Results

Summary responsibilities

• Role model and mentor the resident support team in the delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences.
• Ensure and oversee safety and quality across our facilities and equipment - promptly reporting maintenance, equipment or H&S concerns, maintaining high standards of hygiene/food hygiene and infection control, following up on non-clinical audits.
• Conduct manual reviews and associated paperwork - run and deliver reports to show progress.
• Oversee and undertake room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
• Maintain excellent relationships with all stakeholders - meet residents' unique needs and collaborate with colleagues across the care home teams.
• Occasionally step up to cover House Lead and Team Leader roles, and recommend learning and development areas for colleagues.

Skills and Experience

Communication

• Advocate culture of communication and information sharing between team members.
• May involve others in resolving and discussing mutual problems.
• Written responses presented in range of formats.
• Exchanges and clarifies technical or complex info for diverse audience.

Thinking Style

• Analyses facts and available information to resolve varied and non-routine problems.
• Plans and organises a range of interlinked activities and tasks.
• May modify processes for best outcomes.
• Confident with data and report writing/business case.
• Aware of wider issues.
• Uses experience to identify most appropriate actions.
• Pre-empts issues and trouble shoots.

Leadership

Deliver informal coaching and guidance.

• Support team leader/line manager in recruitment and selection of new colleagues.
• Oversee Bank and Agency workers, allocating work and general line management responsibilities.
• As relevant, contribute to colleagues' performance reviews.
• Manages attendance in line with policy.
• General day to day management duties following People policies.
• Monitors workflows.
• Motivates, inspires and drives colleagues to meet the needs/demands of the role.

Working with others

• Role models integrity.
• Flexible style, stepping in to support team members when required.
• Liaises with other teams/departments and external partners/contacts as service area expert.
• Encourages engagement and flexibility within team.

Other Skills and Qualifications

Essential

• Confident with IT and using standard office programs including word, outlook/email, system folders etc
• Understanding of basic food preparation and cleaning techniques
• An understanding and appreciation of older people in a care setting and the issues that may affect them
• Knowledge of basic health and safety rules
• Knowledge of customer service principles
• People management or supervision experience
• Strong prioritising and time-management skills

Desirable

• Level 1 or 2 in Food Hygiene (or equivalent)
• Level 2 in Healthcare Cleaning (or equivalent)
• General level of education (GCSE or equivalent)
• Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
• Working experience in a care setting
• Knowledge of safe moving and handling techniques

The role

As a Senior Resident Support Assistant, you will be managing the team to prepare and serve food and drinks for residents and cleaning our residents' rooms and communal areas. This job is very engaging, practical and busy. The purpose of the Senior Resident Support Assistant is to continually improve our residents' experience. Experience of managing a team in a customer service role is essential.

Training and development

If you wish to proceed further with us, support and training will be provided to assist you in your role and take on extra responsibilities.