Role: Change Manager (ServiceNow)
Salary: Negotiable
Location: Birmingham (Hybrid working)

We are currently working with a large scale IT Service organisation based in Birmingham, who are looking for a Change Manager to join the organisation, who will play a huge part in the day-to-day operation of the business. The client align to ITIL best practices and there will be a focus on driving improvements in the delivery of the Change Management function. You will oversee all aspects of Operational Change Management, from overall process governance through to ongoing improvements being implemented into the current process. You will own, promote and enforce the Change Management process and ensure that changes are logged, prioritised, categorised, assessed, authorised, planned, scheduled, and are introduced in a controlled and coordinated manner.

Skills and experience required:

Excellent experience of IT Change Management within a multi-client Managed Service Provider
Customer service and solution focused approach to achieve stakeholder satisfaction.
Understand client risk and impact of change and able to convey the message to all stakeholders.
Strong rapport and relationship building skills with customers
ServiceNow experience
ITIL v4 Foundation Certification (desirable)
This will be a hybrid working role based in Birmingham and will require someone who is able to commute to Birmingham 2 or 3 times per week, please consider this when applying for the role.

If you are interested in the role and would like to apply, please click on the link for immediate consideration.

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