Reference number: JR#removed#

Location: Kaplan International College London

Working pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £29,000 - £31,000 per annum

Join our team as a Senior College Service Advisor

"Being a part of this team has been one of the most rewarding experiences of my career. Every day, I get to support students in realizing their potential while working with an amazing group of colleagues who share the same passion for education." - Dmytro Kuzmenko, College Service Advisor.

Why Join Us

The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.

What you will do

As a Senior College Services Advisor in the HR and Finance team, you will play a key role in supporting the operational efficiency of the college while contributing to its high standards of service. Your responsibilities will include leading HR administrative tasks such as staff recruitment and managing staff contracts, ensuring a seamless and professional process. Additionally, you will oversee finance administrative tasks, including managing student debt and college finances, ensuring accuracy and compliance with financial policies.

You will assist in maintaining compliance with regulatory frameworks, safeguarding the college’s adherence to relevant standards. By maintaining accurate information on the student management system, you’ll support informed decision-making and efficient operations. Furthermore, you will assist in the maintenance, development, and quality assurance of student-facing content, enhancing the overall student experience.

This role offers the opportunity to lead key administrative processes, ensure regulatory compliance, and contribute to the college’s operational success and student satisfaction.

What you’ll bring to the role

• Customer Service & Communication: Excellent customer service skills, strong verbal and written communication abilities, and the ability to encourage these qualities in others.

• Experience & Interests: A strong interest in education, particularly in supporting the wellbeing and safeguarding of international students.

• Technical & Organisational Skills: Proficiency in IT (especially Microsoft Excel, including formulae, VLOOKUP, and pivot tables), strong organisational abilities, and effective time management.

• Teamwork & Leadership: Proven ability to work collaboratively in teams, with experience leading activities or small teams to achieve goals.

• Personal Attributes: Attention to detail, confidentiality awareness, initiative, flexibility, and a strong commitment to Equality, Diversity, and Inclusion.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 20th January 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.