The role

We're recruiting for a new claims operations technician opportunity with our London Insurance client. The role is based within the business's Client Service team to supply a proactive and flexible service that helps drive our best practice and ensuring compliance with all company procedures. This is a great opportunity for someone working within claims or insurance operations to take the next step on their development.

Key Accountabilities

- Validate and accurately enter data into company systems to enable precise reporting on the nature and financial impact of the claims portfolio

- Monitor the claims portal system and liaise with the Technical claims team to action as appropriate to ensure portal compliance

- Manage the receipt, registration, acknowledgment and allocation of claims notifications - Process claims payments, reserve adjustments, and other financial movements in accordance with internal standards and authorisation levels using multiple internal and external systems

- Captive and funded recovery management. Identify and apply protocols to report and recover for all accounts requiring HDI funding

- Reconciliations of claim and premium movements

- Reconciliation of claim payments and reserves on multinational inter-company accounts

- Cashflow management of large payments and outsourced escrow funds

- Distribution of monthly MI reports and liaising with other business units and external providers to resolve queries as necessary

- Creating and updating operational process manuals and other procedure documentation

- Assist with the documentation, maintenance and monitoring of compliance and governance initiatives

- Support the Technical claims teams to review SLA compliance and internal and external audit requirements

- Actively participate in projects or other initiatives designed to improve the effectiveness and efficiency of the claims operations team

- Undertake any other tasks as requested by the Claims Operations Manager in order that the team achieves its objectives

- Support in keeping intranet and website up to date

- Produce regular and ad hoc operations and KPI reports, extracting data from internal systems

- Workflow receipt, triage and allocation

- Support for and coordination of all Claims Operations processes

What we're looking for in you:

* Accuracy and attention to details

* Competent user of Excel & Word / Good user of Excel & Word

* Good communication, (written and oral), and interpersonal skills; comfortable with phone & face to face discussions with underwriters & other technical colleagues

* People management and motivation skills

* Able to organise own workload effectively to meet service standards

* Deadline focused; able to work under pressure to meet tight deadlines * Good systems knowledge, experience of using systems to evaluate data

* Good understanding of insurance and the terminologies used.

* Good analytical and problem solving skills.

* A Level or equivalent qualifications or CII qualified at certificate level/part qualified at diploma level OR 2 years' experience in Insurance or relevant operational role

* Understand financial impact of technical data processed

What next?

Click "Apply Now" to complete a short application for this opportunity.