Front of House Regional managerTo £38000 + £40000 including car allowance +benefits and bonusLondon

Our client is one of the world's biggest real estate firms, with a reputation for excellence with clients and employees. They are hiring for a Front of House regional manager to look after their portfolio of contracts in London, Reading, Uxbridge and Slough area.

This role will work closely and collaborate with the Front of House management team to inspire and motivate high performing teams, whilst helping to promote the growth of the Front of House service line.

Their team members will represent the brand and values and deliver a first-class customer experience for Clients, Occupiers and Guests in their managed properties.

Duties include:

• Manage and monitor standards through regular audits, feedback from occupiers & other stakeholders. Deal promptly with any queries/complaints from Clients, Occupiers and Guests and offer appropriate actions and resolutions.
• Create and develop innovative FoH ideas for teams to meet and exceed the growing expectations of occupiers.
• Accurately coordinate appropriate site cover arrangements for FoH employees, utilising the internal flex team and working closely with third party suppliers to ensure consistency in service standards.
• Periodically review and develop FoH policies and procedures.
• Keep all relevant reports & documentation up to date and accurate.

The ideal manager will have previous supervisory experience in hospitality and will have 5-star client service skills.

This is an office-based role, visiting the locations and ensuring high levels of client service.

Salary is dependent on experience.

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.Love Success is proud to serve as an Employment Agency for this vacancy.