Sales Office Administrator
Location: Hoddesdon
Salary: From £25,000 per year + yearly bonus
Job Type: Full-time, Permanent
Schedule: Monday to Friday (Office-based)

We are recruiting on behalf of our client for a Sales Office Administrator to join their busy sales team. This role is essential in ensuring smooth order processing and delivering excellent customer service. The successful candidate will handle incoming calls, process customer orders, and coordinate with internal teams and suppliers.

Key Responsibilities:

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Process customer orders received via phone and email, entering them into SAP

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Input contracts and orders accurately following company procedures

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Generate and distribute reports (daily sales, transport, etc.) for senior management

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Maintain and update the ALM CRM system

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Create quotations and liaise with suppliers for non-standard pricing

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Scan and index orders correctly using Adest

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Handle inbound and outbound customer calls, including proactive follow-ups

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Process proforma payments via PayPal

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Resolve customer queries via phone and email, ensuring excellent service

What We're Looking For:

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Strong attention to detail

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Excellent communication and customer service skills

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Proficiency in Microsoft Office (Excel, Word, Outlook)

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Basic IT skills

Desirable Skills (Not Essential - Training Provided):

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Experience using SAP & ZOHO

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Previous experience in a similar role

If you thrive in a fast-paced environment and enjoy providing top-notch customer support, we'd love to hear from you.

Apply now to be considered for this opportunity