• Provide exceptional customer service through telephone and administrative support in a warm, genuine, and friendly manner.
• Handle and prioritize customer inquiries received via telephone and email.
• Respond to inbound customer calls regarding motor insurance queries or policy changes.
• Conduct outbound calls to customers and third parties to provide case updates or follow-up information.
• Process incoming communications from third parties to keep systems and customer records up to date.
• Ensure accurate and thorough record-keeping in all customer interactions.
• Meet performance targets and adhere to strict deadlines.
• Exhibit a proactive and adaptable mindset, thriving in a high-pressure call center environment.

Note: This list is not exhaustive, and responsibilities may evolve to meet the needs of the role and the organization’s objectives.

• Proven experience in handling inbound and outbound telephone calls.
• Outstanding communication skills, both verbal and written.
• Friendly, patient, and solution-oriented demeanor.
• Strong team player with flexibility to adapt to changing business demands.
• Exceptional attention to detail.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

• Previous experience in the insurance industry, particularly motor insurance.
• CII qualification.
• Familiarity with Open GI software.