Job Role: Customer Engineering Manager
Location: Birmingham, UK
Industry: Manufacturing/Automotive
Salary: Competitive

Our client
A growing organisation at the forefront of the Low Carbon and Zero Emission sector. They specialise in developing innovative thermal management products for the automotive, rail, off-highway, and remote energy storage markets. Their commitment to innovation drives us to create sustainable solutions for the future.

We are seeking a forward-thinking, customer-focused Customer Engineering Manager to lead a dynamic team and ensure the successful delivery of projects that exceed customer expectations.

The Role
As a Customer Engineering Manager, you will oversee all customer-focused engineering activities, driving project success, customer satisfaction, and technical excellence. Based in their Birmingham location, you will lead a team of customer application engineers, technical authors, and reliability engineers to deliver innovative solutions while maintaining the reliability of the product range.

Key Responsibilities

* Serve as the escalation technical contact for customers, addressing engineering-related concerns.

* Build and maintain strong relationships with customer stakeholders at all levels.

* Facilitate regular communication and status updates on project progress, internally and externally.

* Travel occasionally (UK, Europe, and North America) to strengthen customer relationships.

* Oversee customer-focused engineering projects, ensuring timely delivery, quality standards, and budget compliance.

* Define project scope, risks, goals, and deliverables in collaboration with internal teams and customers.

* Resolve technical challenges and drive risk mitigation strategies.

* Collaborate with programme managers to embed best project management practices into the team.

* Lead and mentor cross-functional engineering teams to deliver effective customer solutions.

* Incorporate learning from aftermarket/service support into product development.

* Conduct performance reviews and provide guidance to foster professional growth.

* Collaborate with advanced product, design, test, quality, manufacturing, and service teams to meet customer needs.

* Ensure solutions meet safety, performance, and regulatory standards.

* Drive innovation and process improvements to enhance customer satisfaction and product efficiency.

* Customer Communication

* Present technical solutions and proposals to customers in a clear, professional manner. Negotiate effectively to maintain alignment with standard products and avoid unnecessary changes.

* Prepare regular updates on project progress and customer feedback for senior management.

Required Skills and Qualifications

* Bachelor's degree in engineering (Mechanical, Electrical, Software, or related field) or equivalent experience.

* 7+ years of engineering experience, including at least 3 years in customer-facing or management roles.

* Strong knowledge of engineering principles, product development, and project management.

* Proven ability to manage multiple projects and stakeholders.

* Excellent communication, negotiation, and interpersonal skills.

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Preferred Qualifications

* Experience in the automotive, rail, or energy storage industries.

* Understanding of integrating subsystems into complete vehicle/product designs.

* Familiarity with thermal management or HVAC design.

Why Join Us?
You will have the opportunity to shape the future of sustainable technology in a collaborative and innovative environment. We offer competitive compensation, opportunities for growth, and the chance to make a real impact in the low-carbon sector.

Ready to take the next step?

Apply now?