Customer Service Administrator

Location: Cheshire
Hours: Monday to Thursday 8:45am - 5:00pm, Friday 8:45am - 3:45pm

Are you an organised and detail-oriented professional with excellent communication skills? We are looking for a Customer Service Administrator to join our busy and dynamic team in Runcorn.

About the Role

As a key member of the Customer Service Team, you will play a vital role in supporting the Sales Department and acting as a crucial link between Sales Managers and customers.

Key Responsibilities:

* Raise quotations, orders, and pro-formas, processing them through Nav.

* Handle customer queries and liaise with relevant departments for resolutions.

* Provide occasional cover for reception duties, including welcoming visitors.

* Prepare for and attend daily and weekly update meetings.

* Raise invoices and credit notes.

* Maintain strong customer relationships.

* Assist with occasional switchboard call coverage.

This list is not exhaustive, and responsibilities may evolve as the role develops.

What We're Looking For:

* Previous experience in a sales administration role is beneficial but not essential.

* Strong communication skills, both internally and externally.

* Professional and courteous manner when dealing with customers.

* Excellent IT, numeracy, and organisational skills.

* Confident telephone manner and keen attention to detail.

* Self-motivated with the ability to work flexibly and adapt in a fast-paced environment.

* Proficiency in Microsoft Outlook, Word, and Excel