Job Title: IT Infrastructure Technician

Location: Wakefield (5 days a week on-site)

We are hiring for an IT Infrastructure Technician for a dynamic and growth-oriented company specialising in building control. This role is crucial for maintaining a resilient and reliable technology infrastructure that supports the entire organisation and its associated partners.

About the Company: The company values innovation, teamwork, and exceptional service delivery. With a strong emphasis on thought leadership, expert collaboration, and continuous improvement, the organisation strives to exceed expectations and maintain a robust IT environment that aligns with its growth trajectory.

Key Responsibilities:

Coordinate and maintain a resilient and reliable technology infrastructure.
Liaise with suppliers, including Managed Service Providers, to ensure high-quality service delivery.
Provide IT support services to internal and external customers, particularly on bespoke applications.
Bridge the gap between business needs and IT services, ensuring comprehensive support across all IT and Telecoms aspects.
Contribute to defining and implementing IT policies, standards, and compliance monitoring.
Ensure 24/7 availability of IT environments, focusing on stability and security.
Manage data integrity and system backup processes, including regular audits.
Implement and manage operational and change management procedures.
Maintain PCI-DSS compliance and prioritize security in all decision-making processes.
Identify and address key IT risks, ensuring robust service provision.
Assist in maintaining accurate hardware and software inventories.
Provide strategic technological suggestions to senior management to improve business processes and productivity.
Control and record IT and telecoms budgets, providing regular reports to senior management.

Required Qualifications and Skills:

Ability to perform under pressure, particularly in managing P1 incidents and tight deadlines.
Strong multitasking and relationship management skills with stakeholders and partners.
Experience in implementing change control and identifying IT risks.
Effective communication skills, both written and verbal, across all organizational levels.
Broad technical experience with Windows infrastructure, firewalls, switches, servers (physical/virtual), VoIP telephony, and hosted applications.
Ability to translate technical concepts for upper management and align IT strategies with business goals.
Understanding of PCI-DSS, Data Protection legislation, and regulatory frameworks.
Relevant degree or equivalent experience.

Desirable Skills:

Experience with outsourced support services.
Experience in a regulated environment (e.g., CICAIR, BSA).
Experience supporting/administering multi-site enterprise IT environments.

If you are passionate about IT infrastructure and ready to take on a challenging and rewarding role,

Click Apply Now to join the expert team