Do you have experience in an office based admin/customer service role?

If so we have an exciting opportunity to join the sales office team of a global producer of aluminium, at their Doncaster site. No previous industry experience is required, just some office based admin/customer service experience and a good work ethic!

What you will be doing-
In this role you will be the first point of contact for customers and will use your
customer service skills to efficiently understand their needs and advise accordingly.

You will work closely with all departments within the company to ensure that our
customers receive the best possible service and make us their chosen supplier.

You will be required to handle difficult situations effectively and be able to communicate
professionally through various channels.

Responsibilities will include-
• Be responsible for the day to day administration of selected accounts.
• Establish and build rapport with your customers.
• Process customer orders in a timely manner with attention to detail.
• Supplying order progress information to the customer.
• After care support, where necessary, on completion of sales.
• To help develop, maintain and support the data accuracy and use of CRM within the Internal Sales team
• To help progress leads and help support the external sales team with growth potential opportunities
• Handling complaints and escalating to the appropriate internal departments when required.
• Communicate with other departments within the business
• Ad hoc tasks/duties as and when required.

Required Skills

A good level of MS and IT competency is required. Prior experience of the
use of CRM systems would be a distinct advantage (especially Salesforce).

Experience with spreadsheets/excel and or working with ERP systems
(Movex, Cimalex,) would be an advantage but is not essential

Good English language skills - both written and verbal.

Required characteristics-
• Previous experience in a customer service role would be desirable.
• Integral team player both locally and nationwide with other business units.
• Being able to communicate effectively at all levels
• Positive attitude and a good work ethic.
• Attention to detail.
• Confident telephone manner.
• Ability to manage workload and prioritise effectively.
• A driving licence/own reliable transport is desirable.

Job details

* Monday to Friday 9am-5pm

* 25 days holiday + bank holidays

* Christmas shut-down

* Excellent progression opportunities

To register your interest click apply