We are seeking an experienced Lettings and Rehousing Manager to lead one of our regional teams. This role involves managing a team of 12, including Lettings Officers, Rehousing Managers, and an Assistant, ensuring the smooth handling of all lettings, rehousing cases, and related enquiries within a designated geographical area.

Main Duties:

Oversee all lettings and rehousing cases within the designated geographical area
Ensure compliance with void KPIs and oversee the efficient turnaround of properties
Manage new build handovers, ensuring a smooth transition for incoming residents
Handle temporary accommodation and permanent rehousing cases effectively
Respond to MP enquiries, complaints, and housing ombudsman orders in a timely manner
Motivate and develop the team to deliver high-quality services and outcomes for residents
Build and maintain strong working relationships with internal teams and external partners
Monitor performance and implement improvements to enhance service delivery
Ensure all policies, procedures, and regulations are adhered to in all lettings and rehousing activitiesIf interested then plesae do hit apply