Client:

Castlefield are working with an organisation who make a genuine contribution in the local area as they look to recruit an enthusiastic and personable Customer Service Advisor to join their team. As being a first point of contact for the company, you will play a crucial role in providing excellent customer service and ensuring smooth office operations. The ideal candidate will have strong inbound call experience and previous experience working in a fast-paced environment

Duties will include:

• To be the first point of resolution to customers

• To have detailed knowledge of company policies and procedures across a range of disciplines to ensure that customer contacts receive the correct advice, are escalated when necessary and correctly administered onto the internal system.

• The key purpose of this post is to resolve telephone, electronic, letter, text customer enquiries.

• Remain confidential and professional while processing sensitive information relating to customers and clients.

• Taking a proactive approach to customer care, ensuring high customer satisfaction.

• Liaising with colleagues and customers via MS teams, phone calls and emails

• Record every contact, capturing quality customer information, including profiling data in line with guidelines such as GDPR and PCI compliance.

The successful candidate will:

• Have experience handling a high volume of inbound calls

• Have excellent administration experience

• Be empathic and have resilience

• Have a positive and proactive attitude

• Strong communication skills

To apply for the position please use the link provided or contact Libby Nightingale via LinkedIn