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Date Added: Tue 01/04/2025

Service Engineer

Oxford, UK
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Company: SER (STAFFING) LTD

Job Type: Permanent, FullTime

Salary: £35,000 - £38,000 per annum

Service Engineer (UK) – Inspection EquipmentMechanical bias Location: Oxfordshire (open to south of Bham)Salary: £35,000 + overtime (OTE ~£10,000+)

We are Service Engineer to join our team, responsible for the service, repair, and support of industrial Metal Detection, Checkweighing, X-Ray, and Vision inspection equipment across the UK. There is also an option to travel internationally if desired.

Key Responsibilities:

  • Customer Support & Training: Commission new machinery, perform validation visits, and provide technical support via phone and on-site visits.
  • Product Performance & Upgrades: Train users (QC, maintenance, and operators) and apply software enhancements to improve equipment performance.
  • Fault Diagnosis & Repairs: Identify and resolve product issues, ensuring high customer satisfaction and providing feedback to Technical and Production teams.
  • Sales & Inter-Departmental Support: Work with the Sales team to identify upgrade opportunities and uneconomic repairs, assist Production with customer returns, and support after-sales upgrades or refits.

What We’re Looking For:

  • Experience in electrical & mechanical engineering (field service experience preferred).
  • Background in the food manufacturing industry (preferred).
  • Strong problem-solving skills and ability to work independently.
  • Excellent communication skills with a personable approach.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Full UK driving licence and willingness to travel (UK and occasional international trips).

What We Offer:

  • Company vehicle, mobile phone, and Surface Pro provided
  • Overtime rates:
    • 1.5x Monday to Friday
    • 2x Sunday/Bank Holidays (paid door to door)
  • £40 per night away from home (plus hotel and food covered)
  • No formal on-call requirement – we prioritize work-life balance
  • 25 days holiday + bank holidays
  • Company pension (You 5% / Employer 3%)
  • Eyecare & Cycle to Work Scheme
  • Employee discounts on high street stores, entertainment, holidays, and gyms
  • Employee Assistance Program – confidential support and weekly webinars
  • Full induction and ongoing training relevant to the role
  • Opportunities for career development through a structured development plan

If you’re looking for a well-rewarded field service role with a company that values work-life balance, we’d love to hear from you.

Apply today! Contact Dan Walton on

SER-IN

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