At Konsileo, we’re scaling up, and the newly created Operations and Compliance Lead role offers a unique opportunity to work across the business and help shape our future. Working closely with the Operations Manager and other Central Team functions, you’ll play a vital role in maintaining operational brilliance, delivering excellent outcomes to our clients, and contributing to a culture of continuous improvement.

This is a collaborative role designed for someone who thrives on teamwork, enjoys representing Operations within a dynamic business environment, and wants to make a meaningful impact across all areas of the organisation.

What You’ll Bring

To succeed in this role, you’ll need:

• Technical Expertise: A strong technical background and in-depth knowledge of the insurance sector.

• Self-Management and Initiative:A proactive approach to managing your workload, effectively prioritising tasks, and demonstrating an internal drive to achieve progress toward team and business objectives.

• Collaboration Skills: The ability to build strong relationships across all functions of the business, ensuring alignment and shared success.

• Commercial Acumen: The ability to assess files, identify potential issues, and provide sound, practical recommendations.

• Reliability and Precision: A conscientious approach with excellent attention to detail.

• Client-Centric Focus: A deep understanding of how your work impacts the client and a commitment to always acting in the client’s best interest.

• Confident Communication: An approachable, collaborative style combined with the ability to provide constructive feedback to colleagues and stakeholders.

• Proactive Problem-Solving: A solutions-focused mindset with a drive to identify and implement improvements.

• Regulatory Awareness: A solid understanding of compliance requirements within the insurance industry and a readiness to adapt to regulatory changes.

Key Responsibilities

In this role, collaboration is central. Whilst your core responsibilities will evolve as we shape the role together, key areas will include:

Operational and Compliance Management:

• Consumer Duty: Collaborate with teams to meet and exceed Consumer Duty obligations, ensuring monitoring, reporting, and necessary actions are completed, constant drive to improve.

• Policy and Procedures: Assist in creating, reviewing, and maintaining operational and compliance policies, ensuring they remain effective and accessible to all stakeholders.

• Complaints Management:Lead the investigation and resolution of client complaints, with support from the Operations Manager, while sharing insights with relevant teams to drive improvements.

• Fair Value Assessments: Contribute to assessments and respond to insurer requests, working alongside Insurer Development and Product teams.

• Risk Assessments and Gap Analysis: Collaborate with stakeholders to identify risks, conduct gap analyses, and support the implementation of improvements.

Process Oversight and Integrity:

• Operational Integrity: Support the monthly Operational Integrity Meeting by compiling data, identifying trends, and ensuring appropriate actions are taken with input from relevant teams.

• Trading Board support: Help compile trading board packs, bringing together information from various functions.

What Makes This Role Exciting?

• A Unique Culture:Weoperate as a teal organisation, with a focus on collaboration, trust, and shared responsibility. You’ll be part of an environment where your voice is valued, and you have the autonomy to make a meaningful impact.

• Collaborative Impact: Work alongside multiple teams to influence and improve processes and culture.

• Dynamic and Varied Work: A role that changes daily, offering exciting challenges and opportunities for growth.

• Shaping the Future: Contribute to Konsileo’s operational and compliance framework, supporting our continued growth.

• Client-Centric Approach: Help ensure everything we do delivers outstanding value and service to our clients.