Responsibilities:

• Solve problems for customers by performing basic troubleshooting.
• Drive software upgrades, configuration changes and other fixes to production systems.
• Communicate with users and identify root cause of issues.
• Be able to work on multiple projects at the same time.
• Communicate with customers in a polite and professional manner, ensuring that all questions are answered.
• Adhere to a schedule or deadlines.
• Build and test custom PC audio workstations.
• Manage and prepare demo equipment.
• Take care of customer support calls and emails
• Manage and configure orders ready for shipping
• Liaise with manufacturers to ensure that issues are reported and fixed
• Assist the sales team in product demonstrations and trade shows highlighting the strengths and features of the products Emerging offers

About you:

• A Degree in Audio Engineering or related field
• Good technical understanding and passion for audio technology
• Polite & confident manner, comfortable with talking with customers.
• Good MAC & Microsoft Windows proficiency