This is a hybrid position. The first 4 weeks of training will be in the office, then you will work 1 week a month in the office. You must be able to drive due to rural location of the organisation.
The Company
Our York based client is a nationwide insurance provider specialising in pet, equine, wedding, cycling, fishing, golf and much more.
Winners of 'Insurer if the Year' at the Yorkshire Financial Awards three years in a row. The recognition doesn't stop there; the Moneyfacts Consumer Awards 2024 saw them crowned winners of the 'Best Claims Service' category! In fact, they have scooped up 20 awards in the last 5 years.
The Role
Reporting to a Claims Team Lead the role will be focussed on:
* Handling varied, niche Insurance Claims both verbally and in writing.
* Ensuring all Claims are assessed efficiently and to an excellent standard
* Handling a variety of customer calls promptly, efficiently and professionally
* Responding to customer queries via email
* Developing an excellent understanding of our products, assessment and regulations
* Proactively identifying risks and trends
* Proposing innovative ideas to the Claims Team Leads
* Dedication to professional development and customer journey
* Ad hoc duties as required by Claims Team Leads and the Claims Manager
Key Skills and Experience
It would be advantageous if you have worked within the insurance sector/financial sector previously, but that's not as important as possessing these skills:
* Team player - team spirit should be the cornerstone of your professional approach
* Exceptional communication - both verbal and written & finely tuned interpersonal skills
* Meticulous attention to detail - unwavering commitment to detail
* Impeccable organisation - ability to organise tasks/work to optimise efficiency
* Masterful time management - adept at managing time, working to targets/deadlines
* Dedicated work ethic - you can thrive in a fast paced and busy working environment
* Policy expertise - to learn, understand and interpret our policy wordings
* Customer service - ability to provide excellent customer service, first time, every time
Benefits
* £24,500 - £28,000 annual salary
* Up to 33 days holiday + long service increase
* Up to 5 days annual paid sickness leave + long service increase
* Hybrid / remote working.
* Flexi-time policy
* Family friendly benefits & staff policy discount
* Employee Assistance Programme
* Private health insurance.
* Free staff gym
* Free parking
* Discounted onsite kindergarten
* Workplace pension scheme
The start date is Monday 17th February where you will commence 6 weeks of training. You must have no annual leave during this time