Support Technician - Onsite 5 days - Newcastle upon Tyne

Gibbs Consulting is looking for an accomplished Service Desk Support Technician to work onsite 5 days a week and provide reliable, efficient, and effective IT support with a focus on customers based in the EMENA (Europe, Middle East, and North Africa) Region.

• Provide customer support and perform service desk incident management.
• Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents.
• Actively use IT Service Management (ITSM) software and asset tracking applications.
• Provide troubleshooting services for desktops, laptops, printers, and software.
• Evaluate new software and hardware solutions. Install and test new software.
• Inventory all software and hardware, ensuring the inventory is updated at all times.
• Administer Microsoft Windows Network, including modifications to user rights and adding or deleting users. Provide Microsoft 365 administration and end-user support.
• Perform backup functions, monitor backups, and prepare backup tapes for off-site storage.
• Manage IT user documentation.
• Undertake training and development to maintain awareness of new and emerging technologies.
• Identify IT customer training requirements and liaise with HR to ensure the correct courses are made available. 5 days per week onsite required

Essential:

• Customer Focused: Dedicated to meeting the expectations and requirements of internal and external customers.
• Time Management: Uses time effectively and efficiently; concentrates efforts on more important priorities.
• Dealing with Ambiguity: Can effectively cope with change; isn't upset when things are up in the air; doesn't have to finish things before moving on.
• Action Oriented: Enjoys working hard; is action-oriented and full of energy for challenging tasks.
• Experience with IT Service Desk Support.
• Knowledge of Microsoft O365 and Desktop applications.
• Knowledge of Enterprise back-up software.
• Knowledge of Citrix environment.
• Experience working in a highly regulated environment.
• Knowledge of Microsoft SharePoint.

Click Apply now, to be considered for the Support Technician - Onsite 5 days role