Our client, a leading company in the manufacturing sector, is currently seeking a Service Centre Planning Technician to join their team on a contract basis.

Key Responsibilities:

Analyse and validate services requested by customers to determine appropriate action and changes when required
Prioritise repair tasks based on urgency and customer needs
Utilise SAP to plan RMA processes efficiently within the Service Centre load
Ensure timely processing and tracking of RMAs to meet service level agreements
Collaborate with the manager or service coordinator to allocate resources effectively for service tasks
Coordinate technician schedules and assignments to optimise productivity
Serve as the primary point of contact with Customer Service Representatives (CSRs) to address customer inquiries and concerns
Provide regular updates on service statuses and resolutions to CSRs
Manage and maintain inventory levels of Service Centre materials and equipment
Request purchases to restock as needed

Job Requirements:

Familiarity with electronic test equipment to facilitate efficient troubleshooting and understanding of repair processes
Knowledge of EXFO products and software applications is beneficial
Familiar with ERP software systems to manage RMA planning and other service-related tasks effectively, ideally familiar with SAP
Proficiency in Microsoft Word and Excel for documentation, reporting, and data analysis purposes
Demonstrated ability to work independently and take ownership of tasks to ensure timely completion
Ability to adapt to changing priorities and work efficiently in a fast-paced environment
Excellent verbal and written communication skills to interact effectively with internal teams and external stakeholders
Strong collaborative skills to work cohesively within a team and contribute to achieving common goals
BTEC/City & Guilds in Electronics
Experience in electronic test equipment service with a good understanding of electronics, knowledge of optical equipment is beneficial
Fluent in English
If you are a motivated and adaptable individual with a passion for delivering exceptional service and have the requisite skills and experience, we would love to hear from you. Apply now to join our client's dynamic and efficient team