Job Title: Deputy Retirement Communities Manager
Location: London
Salary: £28,256 - £29,744 per annum
Hours: 37.5 hours per week

Job Overview
An exciting opportunity has arisen for a Deputy Retirement Communities Manager to join a well-established housing provider. This role is ideal for someone passionate about supporting older people and with experience in housing management. You will assist in the delivery of high-quality services to residents while ensuring compliance with legal and regulatory requirements.

Key Responsibilities

• Support the delivery of effective housing management services, ensuring compliance with all legislative and regulatory requirements, including management of buildings, grounds, amenities, contracts, and void processes.
• Assist in fostering positive relationships with residents, staff, volunteers, and the local community to improve outcomes and promote a strong sense of community.
• Promote and ensure compliance with safeguarding policies, staying updated on changes in legislation and best practices, and liaising with external agencies when required.
• Support residents with tenancy matters, helping them understand their rights and responsibilities. Assist with rent and service charge payments, benefit claims, and debt repayment agreements.
• Manage low-level antisocial behaviour (ASB) cases, following prescribed policies to encourage community cohesion.
• Build and maintain strong relationships with both internal and external stakeholders. Identify service delivery shortfalls and support effective management of complaints, ensuring swift resolutions and learning opportunities.
• Coordinate social activities and promote the use of communal facilities, encouraging resident participation and engagement.
• Maintain accurate and up-to-date records, ensuring user-friendly databases and systems that provide timely and accessible information.

Skills and Experience

• A genuine passion for working with older people and providing exceptional customer service.
• Ability to work independently and show initiative.
• Strong communication skills, both written and verbal, including the ability to compile reports.
• Proven experience in managing staff and volunteers, with a focus on creating a positive experience for residents.
• Experience in housing management or a similar role, with a good understanding of tenancy agreements, rent payments, and benefit claims.
• Ability to handle complaints effectively and resolve issues at first contact.
• Strong organisational and time management skills.
• Knowledge of contractual compliance and ability to ensure adherence to service agreements.
• Experience in collecting and analysing customer feedback to drive service improvements.
• Previous experience working in a retirement village setting or with older residents is advantageous.

Benefits

• At least 25 days paid holiday, increasing to 30 days after 5 years of service (plus public holidays).
• Pension scheme with employer contributions.
• Health and well-being plans.
• Life assurance.
• Family-friendly arrangements, including flexible working opportunities.
• A variety of online discounts from major retailers.
• Tax-efficient savings through a Cycle to Work scheme.
• A wide range of learning and development opportunities.

If you are ready to take the next step in your career and make a difference in the lives of older people, apply today.

Reference:WILL#removed#/AP

INDNUR