We're seeking a proactive After Sales Advisor to support our client's service and warranty operations. This role also provides occasional support to the purchasing team.

Location: Loughborough (Hybrid/Work from Home)
Hours: 2-3 days per week (Mon-Wed, 8am-4:30pm)

Key Responsibilities:

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Manage after-sales data and databases (warranty, complaints, service contracts)

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Provide updates and support to customers on orders and service status

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Run weekly reports and maintain customer price lists

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Arrange returns, credits, and invoice processing via 1Link

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Support approved service provider training and documentation

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Assist with stock orders and monitor supplier delivery timelines

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Handle warranty parts orders, certifications, and associated documentation

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Provide internal support, reporting, and training where needed

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Promote quality, safety, and environmental standards

If you're organised, customer-focused, and experienced in after-sales or service support, we'd love to hear from you