Technical Services Manager

My client is one of the Midlands largest Food Manufacturing companies and are seeking a Technical Services Manager to join them.The Technical Services function is to ensure systems are fit for purpose, accessible, compliant with customer codes of practice and consider all aspects of food safety, quality, and legality. In this role you will be expected to drive delivery and continual improvement in relation to customer services ensuring customer to factory alignment with clear transparency. Drive the customer's best practice food production standards and technical standards taking into consideration the commercial challenges of the business.

Responsibilities:

• Working safely, wearing the correct PPE, reporting accidents & near misses
• Internal Auditing: Quality Management System, Prerequisite Programs
• Lead service audits, Hallal Kosher and organic.
• Manage raw materials & Supplier verification
• Training of Operations on critical food safety, legality and quality procedures and processes
• Investigate customer complaints and non-conformance issues
• Develop, recommend and monitor corrective and preventive actions
• Ensuring internal and external customer requirements are achieved and continually improved with regard to products post launch and issues arising from visits and audits.
• Ensure customer and legal requirements are maintained for compliance at all times.
• Manage the successful delivery of the development cycle by providing relevant information at weekly project meetings, and those associated with our gated development process.
• Ensure all relevant technical matters relating to customer/ product are formally communicated to the appropriate personnel within the business.
• To develop and maintain effective relationships with all stakeholders across the business

To be considered for this position you will be expected to show you have experience in the following:

• Degree/HND (Food Science/Technology/Science based subject)
• Experience working in a Food Manufacturing environment
• Implementing compliance to technical policies
• Manufacturing safe, legal and quality products consistently
• Proactively collecting, collating and reporting on relevant site data
• Participate, where applicable achieving site certifications
• Confident to manage and resolve complex or challenging situations in a professional manner.
• Leadership and management style which promotes individual accountability, through coaching and recognition to inspire high performance.
• Ensured compliance with raw material and finished product specifications
• Carried out internal and supplier audits
• Compliant to product surveillance systems
• Artwork approval