Our client, a leading Insurance Broker based in East London, are currently recruiting for a Commercial Account Handler to strengthen their team. This is a fantastic opportunity for an individual with Commercial Insurance experience who thrives on challenges and is looking to further their experience in the industry.

Key Duties:

• Build strong relationships with clients, understanding their needs and providing tailored insurance solutions.
• Manage the administration of insurance policies, including renewals, mid-term adjustments, claims and general enquires. Liaise with senior colleagues, experts or insurers when issues fall outside own experience and knowledge.
• Obtain and present competitive insurance quotations to clients, ensuring their coverage requirements are met.
• Respond to client inquiries and resolve issues promptly and efficiently through all communication methods.
• Ensure all client records and documentation are accurate and up to date.
• Assist clients with the claims process, liaising with insurers and other parties as necessary.
• Ensure all activities comply with regulatory requirements and company policies.

Skills & Experience Required:

• Minimum of 12 months Commercial Insurance experience
• Cert CII status or actively working towards it
• Strong Microsoft and IT Skills
• Awareness and compliance with best practice guides, conduct rules, security protocols and the employee handbook.
• Maintain a safe working environment.
• Follow company processes and procedures as per the department training guidelines.
• Assist in other areas of the team during staff shortages or increased workload.
• Knowledge and understanding of core policies including current market conditions.
• Knowledge and understanding of FCA rules and guidelines relating to commercial and/or private customers.
• Committed to continually training and developing skills within the role.
• Strong communication skills and interpersonal Skills.
• Excellent organisational and multitasking abilities.
• Attention to detail and problem-solving skills.