The Rewards and the Benefits

• Private contributory Pension Scheme
• Bonus scheme
• Private health care scheme
• Life assurance
• Cycle to work scheme
• A very secure and successful company
• A multi-award-winning business

MTrec’s new career opportunity

Our client is a true North-East success story within the regional industrial sectors.

The company is a privately-owned business with a proud heritage of delivering high value projects throughout the North-East and the UK. The company operates from a well-resourced Head Office facility located towards the southern part of Northumberland with significant investment in new business systems, projects and technology, with a highly skilled workforce aiming to provide their customers with the best service available on the market. The company is now entering a new and exciting phase of development.

They are now looking to recruit an Internal Sales Administrator to support the business on a permanent basis. You will be joining a great North-East people focused organisation with a strong history, a fantastic leadership team who have a clear forward-thinking vision, and the role offers a secure positive future.

The Job you’ll do

• Input orders to the ERP system in a timely manner
• Dealing with customer emails and calls facilitating sales order processing
• Resolve customer and representative issues with stuck orders
• Ensure that purchase orders received are correct and match any quotation sent
• Handling inbound customer and representative sales calls
• Liaise with customers and the finance department to obtain required missing information to process orders
• Basic customer complaint administration
• Order inbox triage
• New customer set up
• Use of the Part Configurator
• Liaise across internal departments to ensure customers’ needs are met
• Support the external sales function
• Support the wider team functions and carry out other tasks where required
• Improve processes to increase operational excellence within the Technical Sales arena.
• Act as liaison between customers and other departments, ensuring accurate and timely relay of information to achieve and maintain the highest level of customer satisfaction

About You

• Previous internal sales or a customer focused role within manufacturing or engineering is essential.
• Experience working with an ERP system.
• Positive and enthusiastic with effective interpersonal skills
• Ability to work under pressure and meet deadlines.
• Ability to manage and prioritise multiple tasks and projects
• Appetite for continuous learning/improvement
• Clear, articulate communication skills both oral and written, including telephone manner
• Excellent administrative and organisational skills
• Team player who can work cross-functionally and at different levels across the organisation
• Ability to deliver excellent customer service to all stakeholders
• Attention to detail
• Good knowledge of MS Office tools including Excel, Word, PowerPoint and Outlook.
• Experience of working with IT systems
• Experience of customer focused activities