We're seeking a driven, detail-oriented team player to provide essential support within our high-performing Broking teams.

Responsibilities include:

* Maintaining accurate client records

* Processing policy documentation

* Documenting and delivering timely responses, adhering to client service principles

* Providing general administrative support to the team

* Collating information and managing task reminders

* Populating and analysing data

* Assisting with creative projects and market research

* Supporting department admin functions (e.g., post, switchboard)

* Issuing invoices, resolving accounts queries, and managing aged debt

* Ensuring brokers receive insurer documents promptly

Ideal Candidate:

* Previous experience in an insurance or professional services admin role

* Strong telephone and client engagement skills

* Self-motivated, organized, and efficient

* Proficient in Word and Excel

* Able to manage workload effectively and meet internal SLAs

* Committed to maintaining necessary industry knowledge, including CPD requirements

* Knowledge of FCA regulations and compliance requirements

* Excellent communication skills and the ability to build strong working relationships

* Comfortable working in a fast-paced, dynamic environment

* Experience with insurance broking software and industry qualifications would be advantageous