Restaurant General Manager - London Hilton on Park LaneRESTAURANT GENERAL MANAGER

Launched in July 2023 - A fine-casual destination restaurant mixing modern British with tradition and an international accent. Buzzy and fast paced from morning to late, the menu which will include a market leading afternoon tea, showcase seasonal ingredients with provenance and sustainability at heart, perfect for an everyday treat, casual lunch, business meeting or celebratory dinner.

Salary: up to £46,800 per year + service charge

BENEFITS


• 28 days paid holiday increasing with service


• Exclusive high-street discounts through Perks at Work portal


• Industry-leading Team Member discounts on hotel stays for you, your family and friends


• Access to leadership and development programmes through Hilton University


• Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace


• Reward programmes, incentives and team member recognition, as well as long service awards


• 50% off in Hilton restaurants and bars (subject to individual outlets)


• Refer a Friend Scheme


• Uniforms provided and laundered complimentary


• Free meals on shift

JOB OVERVIEW

The Restaurant General Manager is responsible for the commercial performance, management and reputation of the Restaurant.

• Are you passionate about running market-leading restaurants?
• Do you know what it takes to inspire your team to deliver exceptional guest experiences every time?
• As a leader, are you supportive and inclusive?
• Do you thrive in a fast-paced environment?

If so, this Restaurant General Manager role is made for you!

KEY RESPONSIBILITIES:

As Restaurant General Manager, you will:

1. Commercial Performance

• Achieve the restaurant\\\\\\\'s business plan, considering financials, market strategy, team member and guest experience.
• Collaborate with the Commercial and Marketing team on marketing and social media plans for the restaurant to drive visibility and reputation.
• Manage the restaurant budget and forecast effectively. Review business results - including sales, costs, profitability, covers, guest satisfaction - and take action to improve performance.
• Optimise covers using good revenue and diary management processes.

2. Excellent Food & Beverage

• Partner with the Restaurant Head Chef to create attractive concepts, menus, products and promotions that drive revenue and profitability.
• Deliver high-quality food and drink to satisfy guest\\\\\\\' needs - and social media feeds!
• Champion Hilton\\\\\\\'s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste.

3. Exceptional Guest Experiences

• Lead your team to deliver exceptional guest experiences, making sure they provide authentic personalised service and in-depth product knowledge.
• Develop great customer relationships, recognizing repeat guests, preferences and celebrations to improve loyalty.
• Review and act on customer feedback, taking quick action to improve service and resolve complaints.
• Enhance the restaurant\\\\\\\'s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor , Google Reviews).
• Make sure that food allergies and dietary requirements are treated with absolute seriousness at all times.

4. Great Working Environment

• Manage, develop and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.
• Practice great people management, from recruitment to training to succession planning and recognition.
• Schedule Team Members\\\\\\\' working time efficiently based on forecasted business volumes, offering flexibility where possible and minimizing overtime costs.
• Communicate well and often, building good relationships with your team and key stakeholders.

5. Day-To-Day Essentials

• Make sure restaurant operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.
• Make sure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations.
• Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times.
• Manage restaurant inventory, stock control and purchasing, following hotel guidelines.
• Keep up to date with what\\\\\\\'s happening in F&D - current and future trends, markets, ingredients, competitors and suppliers - to drive innovation.

WHO ARE WE LOOKING FOR?

We are looking for an inspirational leader who is passionate about food and beverage, with at least two years\\\\\\\' experience in a similar role. London experience within a hotel and high-street restaurant environment would be an advantage.

To be successful in this position you will have:

• Commercial focus, with a demonstrated ability to deliver exceptional business performance and results.
• Inspirational leadership and people management skills, experienced in managing, developing and motivating a team and working effectively with other departments.
• Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the restaurant publicly.
• Customer focus, maintaining the highest standards of service and quality to create memorable experiences.
• Effective relationship management skills to build good relationships with key internal and external stakeholders, including suppliers, local media and influencers.
• Creativity, strategic thinking and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

You will possess a solid understanding of digital marketing and be proficient in using F&B systems, as well as MS Office.Exact Location: 22 Park Lane, London, England, W1K 1BE, United Kingdom