Contract length:  3 month contract 
Pay rate: £13.52/hour PAYE  
Location: Dalkeith 
Shift Patterns available: 9am - 5pm (Saturday to Wednesday) & 9am - 5pm (Thursday - Monday) & (1pm - 9pm) 
 
Venesky-Brown's client, The SQA in Dalkeith, is currently looking to recruit an Helpdesk Administrator - Operations for an initial  3 month contract on a rate of £13.52/hour PAYE. This role will be office based. 
 
Responsibilities: 
 
- Manage large amounts of inbound calls and emails in a timely manner.
- Identify customer's needs, clarify information. 
- Record all conversations in our CRM system in a comprehensive way. 
- Build good working relationships in order to engage with customers and colleagues effectively. 
- Frequently attend ongoing training and briefs to improve knowledge and performance levels. 
- Focus on meeting Service Level Agreement targets and timescales.
 
Essential Skills: 
 
- Previous experience in a contact centre/customer services/support role.
- Proven ability to deal with all enquiries and work as a productive member of the team.
- Strong phone and verbal communication skills along with active listening.
- Good communication, interpersonal and organisational skills.
- Excellent customer service skills.
- Be able to understand written and verbal communications.
- Good attention to detail.
- Good, general administrative skills.
- PC literate with proficient and accurate keyboard skills.
- Good working knowledge of Microsoft Office.
- Flexible working approach and ability to work on own as well as part of a team.
- Experience of working to tight deadlines.
- Good written communication skills.

If you would like to hear more about this opportunity please get in touch