The OPRA Group has a great opportunity for a Client Services Administrator to deliver Customer Service functions through inbound calls, outbound calls and email/tickets.

Role Duties:

* Making outbound calls to improve the service or capture more information as required.

* Achieve SLAs and Key Performance Indicators, both in terms of quality, productivity and accuracy of information given to the Customer.

* To commit to personally putting the Customer first and providing excellent Customer Service at all times.

* Develop an understanding of all client profiles/products to be able to deliver outstanding Customer service.

* Must actively seek & respond to feedback. Use service failures both internally & externally as an educator to improve our process, procedures & overall service to the Customer.

* Attend and contribute at regular team meetings and scrums.

* Assist in the planning and implementation of agreed initiatives/process changes, as directed by your line Manager.

* Be flexible and adaptable at all times in response to the challenging, changing environment.

Client Services Administrator - Essential Skills & Experience Required:

* Acts on own initiative and can manage their own time effectively.

* Strong communication skills

* Comfortable in achieving deadlines and being transparent with any workload constraints.

* Good working knowledge of Hubwise products and services

* Ability to work independently and collaboratively.

Client Services Administrator - Benefits Offered:

* Temp to Perm opportunity.

Are you interested in being a Client Services Administrator with us? If so, apply now and expect a call from one of our consultants to discuss the endless opportunities we can offer