Neighbourhood Response Officer

Job Type: Full-time
Location: Bolton, CW4
Temporary contract
Salary Range: £17 per hour PAYE £21 per hour Umbrella
Hybrid WorkingWe are recruiting a Neighbourhood Response Officer for the biggest housing association in the UK.

Purpose: to ensure our neighbourhoods are desirable places for residents. The role involves understanding local needs, collaborating with teams, resident groups, and external partners to maintain clean, safe, and well-maintained estates. You will be instrumental in addressing and preventing anti-social behaviour and supporting vulnerable customers.

Day-to-Day Responsibilities:

Develop and implement neighbourhood plans and local offers.
Conduct regular estate inspections, prioritising fire safety risk assessment follow-up work.
Collaborate with local residents' groups to enhance community facilities, activities, and events.
Work with local partners on neighbourhood safety and anti-social behaviour (ASB) issues.
Liaise with departments on neighbourhood improvements and services.
Visit customers in breach of their tenancy or lease agreement.
Support customers requiring additional tenancy sustainment.
Conduct property viewings, sign-ups, and tenancy assignments.
Represent the organisation in court and provide witness statements as required.
Manage evictions and attend stay hearings.
Perform property condition checks for mutual exchanges, notice periods, or planned visits.
Assist with major incidents and tenant decanting processes.Required Skills & Qualifications:

Customer-focused with a passion for community work.
Ability to develop effective relationships with colleagues and external agencies.
Confident working independently with a solution-focused mindset.
Quick learner with the motivation to achieve results.
Proactive and creative in problem-solving.
Resilient and positive towards change and new ways of working.
Excellent communication skills, adaptable to different audiences.Experience:

Proven experience in delivering excellent customer service.
Experience engaging with customers in person.
Experience collaborating with external partners.
Track record of working to plans and targets.
Ability to exercise sound judgement.Other Requirements:

Availability for major incident response at short notice.
Commitment to equality, diversity principles, and practices.
Full driving licence with use of own vehicle.
Flexibility to work early evenings and occasional weekends.To apply for the Neighbourhood Response Officer position, please submit your CV and cover letter to Wendy at Reed