Head of Mid-Market Client Management
London, Hybrid (2 days per week)
£75,000 - £85,000 + Competitive commission scheme + Travel allowance + 28 days holiday + day off for birthday + Healthcare for employee + dependent + Pension of 12%

An exciting opportunity has arisen for a strategic and dynamic leader to take charge of a high-performing Client Management team within a global financial services organisation. This role is pivotal in driving retention, profitability, and expansion across the Mid-Market portfolio while fostering a culture of excellence, innovation, and collaboration.

As the Head of Mid-Market Client Management, you will:
* Lead, mentor, and develop a team of Client Managers to achieve ambitious retention and growth targets.
* Design and implement strategic plans that drive business success.
Ensure strong operational efficiency, working closely with key stakeholders across the business.
* Oversee client and broker relationships, identifying opportunities to expand services.
Manage portfolio profitability by collaborating with risk teams to optimise loss ratios.
* Drive compliance and best practice across regulatory frameworks, including KYC and GDPR.
* Champion a culture of continuous improvement, innovation, and engagement.

What We're Looking For
* A proven track record in leading and developing high-performing teams within financial services.
* Strong commercial acumen with experience in client retention and revenue growth.
* Excellent stakeholder management skills, with the ability to build and maintain strong relationships.
* A deep understanding of trade credit insurance or a related risk management sector.
* Exceptional analytical, communication, and problem-solving abilities.
* The ability to navigate complex environments and drive change effectively.

Tech & Systems Proficiency
* Microsoft Outlook, Word, Excel & PowerPoint
* CRM systems

Qualifications & Experience
* A-levels (minimum), with a degree in Business or Finance-related disciplines preferred.
* Senior leadership experience in account management, insurance, or financial services.

This is a fantastic opportunity to step into a senior leadership role, working within a forward-thinking, globally recognised organisation that values innovation and collaboration. You'll have the chance to shape the future of a key business area while being supported by a strong leadership team.

AGY - Vitae Financial Recruitment
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