Service Coordinator, up to £30,000 a year DOE, Monday to Friday, No weekend working, private health care, 33 days holiday, permanent position, additional technical training offered.

Location of the Service Coordinator: Bradford

This position is working with a global manufacturer supporting the Service Department in a wide variety of activities including spare parts, product support for our national and international customer base along with coordinating Service support through their engineer network.

The right candidate you can also have additional training some small refurbishment programs they run with the pumps and motors they supply.

The Service Coordinator would suit someone who has good communication skills, be detail orientated, a problem solver with customer service skills and the ability to work constructively with a variety of stakeholders with a tactful and positive approach.

Duties and responsibilities

Dealing with incoming calls for support on company products products
Liaising with customers and engineers to arrange for work to be carried out
Raising order numbers on SAP
Raising parts orders on SAP - for delivery to engineers / customers
Managing and monitoring parts returned for repairs, exchange units and invoicing the customers
Emailing work details to engineers
Administering Service Engineers paperwork / Electronic Tablets to ensure all hours, materials and any follows ups are actioned through to invoicing
Updating Maintenance records on Excel spreadsheet (for KPI),
Closing down completed orders on SAP
Responsible for Work In Progress (WIP) targets
Checking parts stock on SAP.
Communicate updates to our customers to ensure they are always informed of job status
Actively represent our customers interests in the areas of Work Quality and Quality of products dispatched
Build customer relationships in a professional manner through a solution orientated approach.
Promote the usage of our own engineers with our customers when required
Identify and quote accurate parts and services to customers
Ensure any problems are resolved in a timely manner or escalated through the correct channels
Participate in positive team efforts to achieve departmental and company goals
Support all activities within the Aftermarket department as required
There is a rota: in the office to cover the late shift until 6pm which will be required
Willingness to be trained on pump refurbs would be a desirable technical skill / ability
If you would like a private chat about the role, please contact Maisie Cope at E3 Recruitment