Job Title - Senior Claims Handler - International Property

Job Location - City of London

You will act as the liaison between the client and the insurer, ensuring that claims are administered in line with the expected standards and regulatory requirements.

Key Responsibilities:

• Negotiate with markets to achieve the best outcome for the client
• Maintains any ongoing delegated authority contracts appropriately and efficiently
• Create comprehensive claims documents.
• Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.
• Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client’s risk requirements, business objectives and compliance requirements.
• Keeps clients and insurers advised of developments relating to notifications and claims, liaising with third parties as vital.
• Investigates and resolves queries from clients etc, following these through to resolution and keeping all parties advised throughout the process.
• Ensure up to date records are maintained at all times on the Group systems
• Interprets instructions and issues arising, and then implement actions according to policies and procedures
• Keep informed of all legal and regulatory developments relevant to the division/department
• Provides relevant management information to senior management
• Develops positive relationships with markets

Requirements:

• You will ideally possess previous Claims handling experience (ideally with an international broker - but this is not crucial).
• Good understanding of London market operations (Lloyds and company markets)
• Knowledge of the property claims.
• Awareness of the regulatory environment and requirements.
• Good level of communication and interpersonal skills including, written, verbal and face to face
• Highly organised, with good planning skills.
• Able to work to flexibly to achieve tight deadlines/targets

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request.