Job Title: Service Coordinator

Location: Bristol

Salary: £27,000 - £30,000 (office-based) Type: Full-time | Permanent

Company Overview:

Join a leading mechanical contractor with over 40 years of experience in the commercial sector. Based in Bristol, the company offers growth opportunities for individuals with a strong work ethic and a commitment to delivering exceptional service.

Key Duties:

• Manage tasks and report to the Technical Service Manager.
• Prioritise client needs and promptly address inquiries.
• Ensure KPIs are met and escalate issues within 24 hours.
• Schedule maintenance visits and oversee repair work from order to completion.
• Issue reports, raise permits, and manage emergency requests.
• Review and send quotes, assisting with client queries.
• Collaborate on team diary management and cover for absences.
• Handle phone calls and emails, escalating urgent matters.
• Complete additional tasks during peak periods.

Requirements:

• Proven experience in a similar role and within a construction environment.
• Strong work ethic with excellent communication and organizational skills.
• Detail-oriented with a desire to learn.
• Ability to thrive in a fast-paced environment.
• Proficiency in Microsoft Suite, particularly Outlook, Excel, and Word.
• Full-time availability (Monday to Friday, 8 AM - 5 PM or 8:30 AM - 5:30 PM).
• Self-motivated and a strong team player.

Desirable:

• Experience in a company with a specialist within HVAC
• Strong attention to detail and communication skills.
• Right to work in the UK.

Benefits:

• Competitive salary of £27,000 - £30,000
• Opportunities for career growth
• Supportive work environment
• Comprehensive training and development
• 33 days Annual leave total

Innotech Partners limited #removed#) acts as an Employment Agency and is a subsidiary of Talentia Group.