Ensure contractual commitments are met and exceeded

* Contract Scope understanding, contributing to ensure the Contract adhere to key deliverables (KPIs)

* Promoting and maintaining the core RISE values of CBRE

* Best Practice for all Contract Support tasks

* Ensure business policies and processes are effectively adhered too

* Support to the Management Team on all Financial and administrative functions

* First point of contact for all Contract financial and administrative issues

* Contract Team guidance, advice and support where required to deliver best practice

* Working within the CBRE team to ensure the collaborative development of the business, effective team working and support to the team

* Excellent and effective team working

* Delivery of excellence customer service

* Ensure effective management planning of own workload and diary management, ensuring capacity to support the wider team

* Ability to prioritise tasks and deputise were required to the wider team

* Meet target and deadlines set by Line Manager

* Drive and influence Contract Financial Plan for revenue and profit delivery, forecasting quarterly to ensure YTD Plan is exceeded

* Financial Reporting housekeeping and data cleanse

* Administrative Reporting housekeeping and data cleanse

* Reduction of aged WOM, OPOs, Exception Pool and Debt, driving excellence Customer Service to internal and external Customers

* Completion and presentation of Powerpoint presentations (adhoc)

* Ensure customer focus within all areas of operational activities and that effective relationship are maintained with key Customer contacts

* Delivering effective business communication through direct contribution, reviews, team meetings, correspondence, monthly and ad-hoc reporting and other publications as appropriate

* Prepare, attend and actively participate in monthly CBRE Contract Review meetings

* Plan and arrange Subcontractor call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs

* Assist management team with monthly Customer Report

* Ensure use of Preferred Suppliers is maximised and best practice “better buying” is in place with the ability to

* challenge supplier pricing

* Review Subcontractor performance and feedback through appropriate systems 'MySupplier' and 'ValueTrack'

* Ensure CBRE systems (e.g. MySupplier, Webquote, MyFinance, Coupa) are in use and kept updated