Operations Manager - Financial Mis-Selling ClaimsManchester City Centre (next to Piccadilly gardens)£30,000 - £35,000 salary Working for a leading service provider to the UK Legal Sector within a rapidly expanding business unit, you will be responsible for nurturing growth within a financial mis-sold claims department. You will focus on building effective processes that will enable high quality services to be provided to clients and implementing processes that will provide best in class overall administrative support. The role -Onboarding clients and working closely with the sales and marketing teams.- Management of open cases and driving them to completion.- Client data integrity and confidentiality.- Understanding, following and improving our policies and procedures.- Improving operational productivity- Capacity and resource planning and management- You will drive engagement and improved performance with our external service and product providers - The role holder will also be a significant leader/contributor to projects and change management initiatives- Manage and support administrators and sales executives - Manage all FCA compliance and ensure best practice throughout the company.- Undertake appropriate audit and due diligence to ensure compliance with overarching regulation and principles The package- £30,000 - £35,000 salary- Monday - Friday hours only (9am - 5pm) - Company nights out- 25 days holiday plus bank holidays & Christmas shutdown Please apply today with your latest CV to be considered for this role!Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.