Customer Service Administrator

Salary of £23,920 per annum

Mon- Friday, 8 am - 5 pm

25 days holiday plus Bank Holidays

Company pension scheme and life assurance

Work location:  Eastbourne/ East Sussex BN23 6QF

Purpose of the Role

To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department for both Wheelchair and Static Seating services.

Main Duties and Responsibilities

We are currently looking for a full time Customer Service Coordinator to join the team for our Ross Care, East Sussex Wheelchair Service Centre in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.

As a healthcare equipment provider, Ross Care East Sussex work in partnership with the NHS to supply the necessary wheelchair and static seating equipment and to support people in their day to day life and to make a significant impact in giving people the confidence to live more independently.

The Role:

Assist and manage incoming calls, answering any queries in a courteous, timely and professional manner
Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome for clients 
Coordinating orders to be delivered, installed and collected by our Field Service Engineers
Liaising with clinical staff in order to book appointments and answer service users queries
Booking appointments with the clients / next of kin / carers, suppliers
Responsible for dealing with all queries and enquires from prescribers, service users, carers and service centre staff.
Raising orders and checking existing orders by for any errors made on the system
General administration that supports daily activities and duties
Who are we looking for?

Strong experience within a similar busy and fast paced environment
Good attention to detail and accuracy
Excellent communication skills and ability to empathise
Previous administration and diary management experience is advantageous
Professional and confident manner over the telephone and via email
Organised and comfortable with change
Competent IT skills with Microsoft 365 programmes and ability to learn new systems
Satisfactory DBS disclosure

INDLS