ATTENTION!

2nd LINE SERVICE DESK WANTED!

We are seeking a 2nd Line Service Desk Engineer to join our client's team on a permanent basis. The 2nd Line Service Desk Engineer will be working on a hybrid basis and supporting, monitoring, and fixing the existing IT infrastructure, working on new systems and upgrade projects. The 2nd Line Service Desk Engineer must have previous 2nd line support experience, and be comfortable working with Microsoft technologies.

Key Responsibilities for the 2nd Line Service Desk Engineer:

• Checking and monitoring the backups, the email systems, installing software patches, desktop, server and application
• Liaising with suppliers for warranty repairs
• Ordering hardware/software
• Providing support to end users including remote office and home workers
• Account creation/deletion of joiners and leavers
• Maintaining the asset database
• Cyber and information security activities in line with our Information Security Management System
• Importing data into Oracle needed for development and test teams
• PC Troubleshooting and repairing

Skills Required for the 2nd Line Service Desk Engineer:

• Microsoft Windows 10/11/Server 2016/2019/2022
• Microsoft Exchange Online, Microsoft Office 365, Microsoft Active Directory, Microsoft 365, Azure AD
• IP Networks, Switches & Cabling
• Virtualisation (Hyper-v)
• Backup Systems
• Excellent organizational and time management skills
• Attention to detail
• Calm under pressure
• Excellent communication skills
• Able to work independently and as part of a team

If this role is of interest, please apply for additional information.