Are you ready to elevate your career in the Plant & Tool Hire industry? A highly regarded Plant & Tool Hire provider in Basildon is seeking an enthusiastic and experienced Hire Desk Manager to join their exceptional team. This full-time, permanent role offers a fantastic platform to showcase your skills and contribute to a company renowned for its high standards of service to clients and contractors.Why This Role Stands Out:- Competitive Bonus Scheme: Rewarding dedication and hard work.- Pension Plan: Secure your future with a robust pension scheme.- Career Stability: Enjoy the security of a full-time, permanent position.- Work-Life Balance: Benefit from a standard Monday to Friday working week.- Career Growth: Opportunities for progression within a leading company.Role Overview:As a Hire Desk Manager, you will play a pivotal role in maintaining and enhancing customer relationships, managing hire processes, and ensuring smooth operations within the depot. Your responsibilities will include:- Building lasting relationships with repeat customers.- Handling on and off hire calls efficiently.- Organising transport logistics.- Raising contracts using a bespoke IT system.- Prioritising workload and managing administrative tasks.- Resolving customer queries and complaints.- Standing in for the Depot Manager when required.Skills & Experience Required:The ideal candidate will have previous experience in one or more of the following roles: Hire Assistant, Hire Controller, Senior Hire Controller, Hire Manager, Hire Co-Ordinator, Rental Manager, Assistant Manager, or Assistant Branch Manager. Additionally, the candidate should possess:- A great telephone manner.- A strong commitment to delivering excellent customer service.- Organisational skills with the ability to prioritise multiple tasks.- Excellent time management and communication skills.- IT literacy.- A full UK driving licence.- The ability to undertake other duties as required.If you are organised, customer-focused, and ready to take on a new challenge, this role could be the perfect fit. Follow the link to apply and take the next step in your career with a leading Plant & Tool Hire provider.