As the Customer Retention Lead - 12m FTC you will be responsible for leading the retention workstream within this growing financial services business. You will be joining them on a 12 month contract, to really help drive retention forward.

Client Details

My client is a well established financial services organisation with offices on the Kent/London boarder. They offer a collaborative and supportive culture, but strive for success and results!

Description

As the Customer Retention Lead - 12m FTC you will have the following responsibilities:

• Lead the retention workstream within the UK strategy, understanding the drivers of attrition and identifying the biggest opportunities for retention
• Increase retention of high value and potential customers
• Improve customer journeys and outcomes
• You will lead a cross-functional project team to solve problems, as well as design and deliver solutions
• Provide regular updates to the business.

Profile

The successful Customer Retention Lead - 12m FTC will have the following:

• Demonstrable experience within a similar Customer Retention / Customer Loyalty / Customer Journey/Experience role within Financial Services
• Experience in strategies and tactics to retain customers and increase loyalty - covering propositional solutions
• Experience producing status reports, presentations, and metrics
• Exception communication skills - you will be expected to provide regular updates to senior management
• Experience within financial services.

Please note, this is not a customer service role - you must have experience within marketing - retention - customer experience.

Job Offer

A competitive package

Based on the Kent / London boarder

Hybrid working

12 month FTC.