Service Advisor needed

Heathrow

Our client, a family owned commercial vehicle repairs and maintenance company, is seeking for an experienced Service Advisor to join their team.

The ideal candidate will display a high level of customer service and communication skills, a good technical understanding and previous experience within a commercial workshop environment.

Role: HGV Senior Service Advisor

Hours: Monday to Friday 8am to 6pm

Location: Heathrow

Requirements of Service Advisor:

* Experience working with Commercial Vehicles

* Display a high level of customer service and communication skills

* Technically minded with good mechanical knowledge

* Basic computer skills

* Numerate

* Minimum 3 years' experience

* IT Literacy

* Brilliant levels of communication written or verbal

* Enthusiastic, Flexible Team Player

* Excellent customer service skills

* Effective communication skills with the ability to interact with customers and build relationships in all situations.

* Well organised with great time management skills.

* Resilience with the ability to work well under pressure and to targets.

* Ability to influence and negotiate in a professional manner.

* Passion for service excellence

* Knowledge of Kerridge/CDK system

* Previous dealership experience Mercedes-Benz experience preferably

* A good technical understanding/previous experience within a commercial workshop environment

Key responsibilities for Service Advisor:

* responsible for booking in vehicles into the workshops, working with our workshop controllers to manage the workshop loading, keeping customers up to date, and build relationships to deliver a first-class service.

* Advising customers, updating customer authority numbers, progress chasing and raising the correct documentation.

* Aim of first time approval and costing of jobs which includes both estimating and invoicing.

* Respond to all maintenance and repair requests ensuring all customer and vehicle data is captured.

* Active review of planned work to ensure customer readiness.

* Establish scope of repair and maintenance, gaining customer approval where required.

Benefits:

* Competitive salary + overtime

* Company pension

* Employee of the month bonus

* Free parking on site

* Employee discount

#serviceadvisor #hgvserviceadvisor #truckserviceadvisor #commercialvehicleserviceadvisor