EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 Million people in 120 countries. EQ's purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base.

Role Summary

We deliver world class customer service to a variety of clients and the and the department will continue to grow in 2022,

You will be working on a number of projects and support with knowledge capture, training and coaching of new team members as well as QA and development once they join their teams, you will also be responsible for maintaining documents and in some cases meeting with SME'S from other areas to ensure positive outcomes for our members.

Our activities are often mission-critical to our clients but not core to their organisations. By taking care of these services, we free them to focus on what matters most. Our solutions are delivered at scale, supporting over eight million pension scheme members over £28bn a year. Across MyCSP and Paymaster we work with some of the largest pension schemes in the UK, including the Civil Service, National Health Service and the Armed Forces Veterans, which we have continuously served since 1836.

For the provision of all the other aspects of members' pensions, our administration function is key. Our people, our Compendia platform and its integrated mobile-friendly web tools, are key elements in delivering this. Leading-edge responsive web tools and contact centre facilities help members to engage with their retirement wealth as they progress along their journey to retirement.

Business Function:

Equiniti is a leading provider of technology and solutions for complex and regulated administration and payments. Our technology platforms are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services. We have 1,700 clients, make £160 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 8 million pension scheme members, and provide services which touch 28 million customers. Over a third of the UK population has dealt with Equiniti at some point during their lives.

Equiniti is a company that has been built with strong values at the very core of our offering. Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do. We employ c.5000 people in the UK, India, Poland and the US.

MyCSP

MyCSP operates the Civil Service Pension Scheme, regulated administration covering pension schemes, annuities and related products. Our activities are often mission-critical to our client (Cabinet Office) but not core to their organisations and cover administration, software provision and payments.

Core Duties/Responsibilities:

• Carry out projects and ad-hoc activities as determined by the Head of department
• Support training team with knowledge capture and training delivery
• Become department SME on all schemes.
• Review and support on delivery of colleague QA
• Develop world class people
• Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
• Resolving complex (sometimes confidential) customer enquiries
• Drafting of non-standard correspondence in response to customer enquiries.
• Collating and analysing data and produces routine reports
• Performing and issuing pension calculations including manual calculations
• Provision of technical guidance to other team members
• Provide on-the-job coaching to department colleagues
• Attend client meetings where necessary
• Other tasks as required.

Skills, Capabilities and Attributes

• Previous pensions experience is essential
• Good legislative and technical knowledge
• Excellent attention to detail and capable of following defined processes and procedures
• Strong communication skills
• The desire to deliver exceptional customer service
• Proven track record of quality, timely delivery
• The ability to develop positive and productive working relationships
• Computer literate with a willingness to learn a variety of systems
• Strong numeracy and literacy skills

MyCSP Benefits

Being a permanent member of the team at MyCSP, you will be rewarded by our company benefits, these are just a few of what is on offer and just one aspect of what makes us a unique employer.

• 28 days holiday + Bank Holidays
• Performance related bonus
• Eye Care Vouchers
• Life Assurance
• MyCSP Discount- 7.5% off major retailers
• Annual Dividend

#LI-RM1

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks