Network Security Engineer Perm London (Hybrid) Must Be SC

* Ensure absolute focus on the Client and delivery to meet their requirements, resolve complex issues that may involve other vendor technologies and provide a professional service above and beyond their satisfaction. This includes but is not limited to:o Maintaining excellent customer communication at all times and be a primary point of escalation around FortiNAC & other Fortinet technologieso Managing internal support escalations through all supporting levels as neededo Performing detailed analysis and resolution of assigned tickets in line with client and ITIL record management processes and standardso Providing supporting performance analytics and reporting as required and automaticallyo Maintaining accurate documentation in knowledge base and CMDBo General technical housekeepingo Maintains excellent working practice under RFC, scheduled maintenance windows with clear communications and aligning necessary client side UAT as required.o Deliver pre-authorised service requests (MACD's) within the agreed timescale, quality and instructionso Proactively escalates Incidents to the Client Services Escalation contact or other responsible person when Service Level targets are expected to be breached, or where technical or functional escalation is needed.* Provide leadership with all technical and lifecycle management tasks on operational Fortinet SD WAN products in place among several client sites, typically a 3 tier DMZ model. Able to meet the requirement standards of Fortinet NSE 5 network security.* Working within the ITIL framework to provide customer support to ensure group Service Level Agreements are met and maintained* Complies with the policies, standards and processes where appropriate its clients* Complies with all legislation and internal policies including but not limited to; Data Protection, Health and Safety, Computer Misuse/Security, Equal Opportunities, Absence and Customer Care.* Sharing knowledge and training other members of the Client Services and other technical teams to develop technical capabilities, standardising Changes/MACD's and improving delivery* Validation or suggest configurations changes to enhance security, operational or administrative processes and productivity.* Prepare runbooks for both internal and external change processes, with UAT planning and attend CAB meetings as required (internal only).* Assist with any aspects of the Pre-Sales cycle including possible POC in partnership with relevant teams as required. Assist PS teams that may require additional product specialist knowledge, when required.* NSE 6 with FortiNAC or FortiWeb modules highly beneficial.* Experience with Palo Alto up to PCNSE equivalent or Cisco ASA firewalls and switch stacks up to CCNP level* CISSP, and knowledge of F5, Imperva, Radware or equivalent desirable.