Job Title: Business Support Manager - Facilities

Location: Norfolk

Job Type: Full-time

About the Role:

We are seeking a dedicated and experienced Business Support Manager - Facilities to oversee and manage Facilities Services, ensuring the provision of a safe, effective, and high-quality environment for staff, patients, and visitors. The ideal candidate will have prior experience working in a hospital or healthcare environment, ensuring the delivery of high standards of facilities management in a complex and regulated setting.

Key Responsibilities:

Leadership & Team Support: Provide leadership and support to the Facilities team, ensuring high standards in service delivery. Manage recruitment, absence management, and staff welfare. Foster a motivated and efficient team.

Service Improvement: Identify and implement service improvements to enhance the Facilities department's operational performance, ensuring all services meet national standards and regulations.

Waste Management: Monitor and oversee the waste management service, ensuring compliance with national guidance and infection control policies.

Resource Planning: Assist in long-term planning for the department, ensuring adequate staffing and resource allocation to meet demands within budget constraints.

Communication & Collaboration: Develop and maintain strong working relationships with various teams, including clinical and non-clinical staff, external contractors, and senior management, ensuring smooth service continuity.

Compliance & Reporting: Ensure the department adheres to relevant policies, legislation, and guidelines. Contribute to monthly performance reports and service plans.

Key Requirements:

Hospital Experience: Previous experience in facilities management within a hospital or healthcare environment is essential.

Strong leadership and team management skills

Ability to work collaboratively with internal and external teams

Excellent communication and organisational skills

Knowledge of relevant regulations and standards (e.g., HTM's, infection control)

Experience with e-rostering and managing workforce schedules

Desirable:

Previous experience in a similar environment or industry

Strong problem-solving skills and ability to implement solutions

Experience with budget management and cost-effectiveness initiatives

Why Join Us?

Competitive salary and benefits package

Opportunities for personal and professional growth

A supportive and dynamic working environment

If you're passionate about facilities management, have hospital experience, and are ready to take the next step in your career, we'd love to hear from you!

Please note: To apply, send your CV to (url removed) or call (phone number removed)