Operations Manager - Life & Protection Insurance (Salary: £50,000 - £60,000 + Discretionary Bonus)

Location: Flexible (with occasional office travel)Salary: £50,000 - £60,000 per annum, with a discretionary bonus

We are looking for a dynamic and experienced Operations Manager to join our growing team and support the strategic expansion of our high-value life and protection insurance division. This is an exciting opportunity to take a leadership role in a rapidly growing team with plans to double turnover within the next five years. If you have a passion for team development, process optimization, and high-quality client service, this could be the perfect role for you!

• Collaborate with the Team Director to drive business growth and operational excellence across the team.
• Manage relationships with key third parties, such as insurers, medical service providers, and other external stakeholders.
• Ensure the highest standards of client experience are maintained at all stages of the process, from initial contact through to post-sale support.
• Optimize team productivity by ensuring smooth processes for underwriting, minimising delays and bottlenecks.
• Monitor ongoing business operations, ensuring accuracy and timely delivery of services across all stages.
• Take a proactive role in recruitment, talent management, and workforce planning to support team growth and operational needs.
• Oversee daily team operations, manage training and development needs, and conduct regular one-on-one meetings with the Team Director.
• Foster strong relationships with internal departments, including compliance, accounting, and marketing, to ensure smooth collaboration.
• Track team performance metrics and provide regular updates on achievements, challenges, and areas for improvement.

• Proven experience in line management, with a focus on recruitment, coaching, training, and team motivation.
• Strong track record in project management, with successful execution of strategic initiatives.
• Experience optimizing back-office systems and improving operational processes.
• In-depth knowledge of the life insurance industry and the intricacies of underwriting and client service.
• A proactive, solutions-oriented mindset with an analytical approach to problem-solving.
• Excellent communication skills (both verbal and written) with the ability to influence and manage conflict effectively.
• Proficient in Microsoft Office Suite and other business management tools.
• Experience in generating significant business growth and driving operational efficiency.
• Supervisory experience within an Independent Financial Advisory (IFA) setting.
• Knowledge of regulatory and compliance standards, including Training & Competence (T&C) schemes.

• Bachelor’s degree or equivalent.
• Diploma in Financial Planning or similar qualification.

• Competitive salary (£50,000 - £60,000 per annum) based on experience.
• Generous bonus potential linked to both individual and team performance.
• 25 days annual leave plus public holidays.
• Participation in a share scheme.
• Comprehensive life, medical, and income protection insurance.
• Pension plan.
• A culture of openness, inclusivity, and flexibility with options for remote and flexible working arrangements.

If you are an ambitious and results-driven Operations Manager looking to make an impact in a fast-growing division, we want to hear from you. Apply today to take the next step in your career and join a team that values expertise, innovation, and collaboration.

To apply, please send your CV along with a supporting cover letter outlining your relevant experience.